Last Updated: October 5, 2026
We want you to be completely satisfied with your purchase. If something is not right, we are here to help.
Return Window
You may return most items within 30 calendar days of delivery.
Return Conditions
To be eligible for a return, the item must be:
- Unused and in the same condition you received it
- In its original packaging
- Accompanied by proof of purchase
Items with quality defects (manufacturing faults, damage in transit, or incorrect items sent) are fully covered under our return policy. Please contact us first so we can resolve the issue quickly.
Return Shipping
Return shipping is free . We do not charge any restocking fees. There are no deductions from your refund for returned items.
How to Start a Return
Email info@lookopticsale.my with your order number and the reason for the return. Our team will respond within 1 business day with a prepaid return label and step-by-step instructions.
Return Address
Lookopticsale Returns
4230 Gault Place NE
Washington, DC 20019
United States
Refund Timeline
Once your return arrives at our facility, we inspect the item and process your refund within 1–2 business days . The refund will be issued to your original payment method. Please allow an additional 7–10 business days for the refund to appear on your statement, depending on your bank or card issuer.
Exchanges
If you would prefer an exchange rather than a refund, please indicate this in your return request email. Exchanges are processed under the same conditions and timeline as returns.
Contact
Email: info@lookopticsale.my
Phone: +1 202-230-6454
Hours: Monday – Friday, 9:00 AM – 6:00 PM ET